Terms and Conditions g9k Malaysia —
Complete Platform Usage Guide

Welcome to g9k, an online betting platform operating under a valid and recognised licence. This Terms and Conditions document ("Terms") governs the relationship between you ("User" or "Member") and g9k ("Platform", "we", "us") regarding the use of all services, games, and features available through the g9k.onl website and our official mobile app.

By accessing, registering for, or using any part of the g9k platform, you expressly and knowingly agree to be bound by these Terms, our Privacy Policy, and all additional guidelines and rules that may be published from time to time. If you do not agree with any part of these Terms, you are advised not to use our platform.

G9k reserves the right to amend, update, or replace any part of these Terms at any time without prior notice. The date of the most recent amendment will always be displayed at the top of this document. It is your responsibility to review these Terms periodically to ensure you are always following the latest version in effect.

The g9k platform is open only to individuals who meet all of the following conditions:

• Aged 18 Years and Above on the date of registration and throughout the period of platform use.
• Residing in a geographical area where the use of online betting services is permitted under local law.
• Not currently prohibited from using betting services for any reason — including a self-exclusion previously requested through the g9k platform or a relevant regulatory body.
• Not acting on behalf of any third party when registering or using an account.
• Possess full legal capacity to enter into this binding agreement.

G9k reserves the right to request proof of eligibility from any member at any time. Failure to provide the required documents within the specified period may result in account suspension or termination. Any user who provides false information regarding age or eligibility will have their account closed immediately and all wins forfeited.

Each user is only permitted to hold one (1) active account only on the g9k platform. Holding multiple accounts is a serious violation of these Terms and will result in the closure of all associated accounts and forfeiture of any existing balances.

During registration, you are required to provide accurate, complete, and up-to-date information including your full name, active phone number, valid email address, and any other required details. g9k employs a comprehensive Know Your Customer (KYC) process to verify member identities in order to meet applicable legal compliance requirements.

Documents that may be requested during the KYC process include:

• Valid Malaysian Identity Card (MyKad) or passport.
• Recent bank statement or utility bill as proof of address.
• Additional documents related to the payment method used, if required.

KYC verification is mandatory before your first withdrawal and may also be required when certain transaction thresholds are reached. g9k is committed to processing all KYC applications within a reasonable timeframe, and all submitted information is fully protected in accordance with our Privacy Policy.

G9k supports a variety of local Malaysian payment methods including FPX, DuitNow QR, Touch 'n Go eWallet, and GrabPay. All financial transactions are processed in Malaysian Ringgit (MYR) and secured with 256-bit SSL encryption.

Deposit:

• Minimum deposit is RM 20 per transaction.
• All deposits are processed instantly and credited to your account within minutes of payment confirmation.
• G9k does not charge any processing fees for deposits made via supported local payment methods.
• You may only deposit funds from a bank account or e-wallet registered in your own name.

Withdrawal:

• Minimum withdrawal is RM 30 per application.
• Withdrawals via Touch 'n Go eWallet and GrabPay are typically processed within 15 to 60 minutes.
• Bank transfers via FPX and DuitNow are processed within 1 to 3 hours on business days.
• Withdrawals will only be processed to an account or e-wallet registered under the same name as your g9k account.
• G9k reserves the right to request additional verification before processing any withdrawal that exceeds a specified limit.

All suspicious transaction activity, including attempted money laundering, will be reported to the relevant authorities in accordance with our legal obligations. g9k reserves the right to suspend any transaction that requires further investigation without any liability to the platform.

G9k offers a variety of bonuses and promotions from time to time, including welcome bonuses for new members, weekly cashback, festive promotions, and VIP program rewards. Each promotional offer is subject to the specific terms stated on its respective promotions page.

General rules applicable to all g9k bonuses and promotions:

• Each bonus has wagering requirement that must be met before winnings from a bonus can be converted into withdrawable cash.
• Bonuses may only be claimed once per promotion unless otherwise stated in the relevant promotion terms.
• Using multiple accounts or any other method to claim the same bonus more than once is strictly prohibited and will result in forfeiture of all bonuses and account closure.
• G9k reserves the right to cancel or modify any promotional offer at any time without prior notice.
• In the event of a conflict between promotional information displayed and these general terms, the more specific terms on the relevant promotions page shall apply.

The g9k VIP Programme is designed to reward our loyal members with benefits that grow in line with their activity and dedication. VIP membership is subject to additional terms available on the VIP ours.

All games available on the g9k platform — including Live Casino, slots, sports betting, bingo, and other games — operate using certified Random Number Generators (RNG) or systems overseen by licensed operators. All game outcomes are final and may not be disputed unless there is clear evidence of a technical failure.

The following are strictly prohibited and constitutes a serious violation of these Terms:

• Use of automation software, bots, scripts, or any unauthorised technology to play or gain an unfair advantage.
• Exploiting technical bugs or system vulnerabilities for personal gain.
• Attempting to manipulate or influence game outcomes through any unauthorised means.
• Player collusion to gain an unfair advantage in multiplayer games.
• Any form of fraud, misrepresentation, or action that could compromise the integrity of the platform.

In the event of a technical failure or service disruption during an active gaming session, g9k will use information stored in our systems to determine a fair outcome. In cases where the outcome cannot be determined accurately, the relevant wager may be voided and the stake returned to the player.

G9k takes the privacy and security of member data very seriously. The collection, processing, and storage of your personal data is governed by Privacy Policy ours, which form part of this agreement.

In summary, g9k is committed to the following:

• Your personal data will not be sold or shared with third parties without your consent, except as required by law or regulatory authorities.
• All data is stored on servers protected with industry-grade encryption and is accessible only by authorised personnel.
• You have the right to request access, correction, or deletion of your personal data, subject to applicable legal obligations.
• G9k uses cookies and similar tracking technologies to enhance the user experience — cookie usage can be managed through your browser settings.

As a g9k member, you are fully responsible for ensuring your use of the platform is responsible and within your financial means. Gambling should be treated as entertainment only, not as a source of income or a way to resolve financial difficulties.

G9k provides the following responsible gaming management tools, which you can activate at any time:

• Deposit Limit — set the maximum amount you can deposit daily, weekly, or monthly.
• Loss Limit — set a loss limit for a specified time period.
• Play Time Limit — control the amount of time you spend on the platform per session.
• Temporary Break — suspend your account for a period of 24 hours, 7 days, or 30 days.
• Self-Exclusion — the option to permanently close your account for those who feel they have a gambling problem.

For more information and support resources, please visit the Responsible Gaming ours.

G9k reserves the right to suspend, restrict, or terminate any member account for the following reasons without prior notice and without any liability to the platform:

• Violation of any part of these Terms.
• Suspected fraud, money laundering, or other illegal activity.
• Providing false information during registration or the KYC process.
• Ownership or use of multiple accounts.
• Bonus or promotion abuse.
• Abusive or threatening behaviour towards g9k support staff.

You also have the right to close your account at any time by contacting our support team. Any valid balance in your account at the time of closure will be refunded upon completion of the review process, provided there are no outstanding liabilities or disputes.

The g9k platform is provided on an "as is" and "as available" basis. While we strive to ensure the platform operates without interruption at all times, g9k makes no guarantee that the service will always be available, error-free, or meet your specific expectations.

To the extent permitted by law, g9k shall not be liable for:

• Any financial losses incurred as a result of gambling activity on the platform.
• Service disruptions caused by factors beyond our control, including internet failures, third-party banking outages, or natural disasters.
• Indirect, consequential, or incidental losses, even if advised of the possibility of such losses.
• Content or conduct of other users on the platform.

G9k's maximum total liability to any member under any circumstances shall not exceed the total amount deposited by that member in the 30 days preceding the claim.

G9k is committed to resolving any disputes or complaints in a fair, transparent, and timely manner. If you have any complaint regarding the use of the platform, please follow the procedure below:

• Step 1: Contact g9k's customer support team via 24/7 live chat and describe your issue in detail. Please include your account number, the date and time of the incident, and any other relevant information.
• Step 2: Our team will review your complaint and respond within 24 to 48 business hours.
• Step 3: If you are unsatisfied with the initial decision, you may request that your case be escalated to a senior supervisor or our compliance department.
• Step 4: As a last resort, disputes that cannot be resolved internally may be referred to the relevant regulatory body or independent arbitration.

G9k will not entertain any claim made more than 30 days after the date of the disputed incident, unless there is a valid and compelling reason why the complaint could not be submitted within that period.

These Terms and Conditions are governed and interpreted in accordance with applicable law, and the g9k platform operates under a valid online gambling licence issued by a recognised regulatory body.

If any provision of these Terms is found to be invalid, unenforceable, or contrary to law by a competent court or tribunal, that provision shall be deemed severed only to the extent necessary and shall not affect the validity of the remaining provisions, which shall continue in full force and effect.

G9k's failure to enforce any right or provision under these Terms shall not constitute a waiver of that right. These Terms represent the entire agreement between you and g9k regarding the use of the platform and supersede all prior discussions, agreements, or representations, whether oral or written.